FAQ

1. Where do you ship?

We currently ship to addresses within the United States.

2. Do you offer free shipping?

Yes! We offer FREE Shipping on all orders within the United States.

3. How long does order processing take?

Orders are processed within 1 business day (Monday through Friday).

Orders placed after 5:00 PM Eastern Time will be processed on the next business day.

4. How long does shipping take?

After processing, most orders are delivered within 2 business days.

Estimated Total Delivery Time: 1–3 business days

Please note that delivery times may vary due to weather, holidays, or carrier delays.

5. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number.

Tracking information may take 24–48 hours to become available.

6. Can I return an item?

Yes. We accept returns for both defective and non-defective products within 30 days of delivery.

Returned items must be:

  • Unused
  • In their original condition
  • In the original packaging

Please see our Refund & Return Policy for complete details.

7. Do you accept exchanges?

Yes. We accept exchanges for eligible products, subject to product availability.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the product is damaged, defective, or an incorrect item was received.

9. How long does it take to receive a refund?

Approved refunds are processed within 10 business days after we receive and inspect the returned item.

Depending on your bank or payment provider, additional processing time may apply.

10. Can I cancel my order?

Orders can be canceled before they have been processed or shipped.

If your order has already shipped, it will need to follow our Return Policy.

11. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the package

We'll review your request and provide a replacement or refund if applicable.

12. What payment methods do you accept?

We accept secure payments through trusted payment providers.

Available payment options are displayed during checkout.

13. Is my payment information secure?

Yes.

All payments are processed through secure, encrypted payment gateways. We do not store your credit or debit card information.

14. How can I contact customer support?

Email: support@amakso.com

Phone: +1 (530) 992-8963

Business Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (ET)
  • Saturday: 10:00 AM – 2:00 PM (ET)
  • Sunday: Closed

15. Where is Amakso located?

Amakso

10320 6th Street, Rancho Cucamonga, CA 91730 USA

16. Why shop with Amakso?

When you shop with us, you can expect:

  • Premium Home & Kitchen products
  • Free shipping within the USA
  • Secure online checkout
  • Easy 30-day returns
  • Fast customer support
  • Order tracking on every purchase
  • Customer-focused service

Still Need Help?

If you couldn't find the answer you were looking for, we're happy to help.

Email: support@amakso.com

Phone: +1 (530) 992-8963

Our customer support team aims to respond to all inquiries within 24 business hours.

Thank you for choosing Amakso.com!